Your World,
Perfectly Packaged

Last updated: April 2025

1. Information We Collect

When you submit an enquiry or interact with our website, we collect personal information including your name, email address, phone number, travel preferences, and any details you voluntarily provide. We may also collect non-personal data such as browser type and pages visited.

2. How We Use Your Information

Your information is used solely to respond to your travel enquiries, send package details, process bookings, and provide customer support. We do not use your data for automated profiling or third-party advertising.

3. Data Sharing

Horizon Travels does not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (such as hotels, airlines, and visa agencies) strictly as required to fulfill your travel booking. All partners are bound by confidentiality agreements.

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to contact us directly for sensitive communications.

5. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some functionality.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. Contact us at info@horizontravels.co to exercise these rights.

7. Contact

For any privacy-related concerns, write to us at info@horizontravels.co or call +91 96078 05511.

Last updated: April 2025

1. Acceptance of Terms

By accessing our website or making a booking with Horizon Travels, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Booking & Payment

All bookings are confirmed only upon receipt of the required deposit or full payment as communicated in your package quote. Prices are quoted in Indian Rupees (₹) and are subject to change until booking is confirmed in writing.

3. Travel Documents

It is the sole responsibility of the traveller to ensure valid passports, visas, and travel insurance are in place prior to departure. Horizon Travels will assist with guidance but is not liable for denied entry or visa rejections.

4. Package Inclusions

Each package clearly outlines what is included and excluded. Any services not explicitly mentioned in the written itinerary are deemed excluded. Additional costs incurred during travel (tips, personal expenses, upgrades) are the traveller's responsibility.

5. Changes to Bookings

Requests to change travel dates, destinations, or other booking details must be made in writing. Changes are subject to availability and may incur additional charges from airlines, hotels, or other suppliers.

6. Liability

Horizon Travels acts as an agent for airlines, hotels, and other travel service providers. We are not liable for any injury, loss, delay, or damage arising from services provided by third-party operators. We strongly recommend comprehensive travel insurance.

7. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra.

8. Contact

For queries about these terms, contact us at info@horizontravels.co.

Last updated: April 2025

1. Cancellation by the Customer

All cancellation requests must be submitted in writing to info@horizontravels.co. The following cancellation charges apply based on the number of days before the departure date:

2. Cancellation by Horizon Travels

In the unlikely event that we cancel a confirmed package due to operational reasons, you will receive a full refund of all amounts paid, or the option to rebook at no extra charge. We are not liable for additional costs such as visa fees or personal bookings made independently.

3. Non-Refundable Components

Certain components such as airline tickets, visa fees, travel insurance premiums, and special event bookings may be entirely non-refundable as per the respective supplier's policy. These will be clearly communicated at the time of booking.

4. Refund Processing

Approved refunds will be processed within 7–14 working days to the original payment method. Processing timelines may vary depending on your bank or payment provider.

5. Force Majeure

Horizon Travels is not liable for cancellations or losses arising from events beyond our control, including natural disasters, pandemics, government travel restrictions, strikes, or acts of war. We will endeavor to offer rebooking or credit wherever possible.

6. Contact for Refunds

To initiate a cancellation or refund request, email us at info@horizontravels.co with your booking reference and reason for cancellation.

Get in Touch

Have questions or want to plan your next adventure? Reach out to us anytime!

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